Shipping


AUSTRALIAN ORDERS
Standard Shipping - $8.30
Metro Areas: 3-5 business days
Regional Areas: 5-7 business days
Express Shipping - $11.30
Metro Areas: 1-3 business days
Regional Areas: 3-5 business days

*We do ship to PO Boxes & Parcel Lockers.

INTERNATIONAL ORDERS
Please allow up to 10 working days.
Delivery times vary by country.
All orders shipped via International Standard and Express, Australia Post.
Upon arrival in destination country, each delivery is passed on to the local postal service.
International shipping rates are calculated at the checkout.

*Some countries may be subject to additional import and customs fees.
*Our shipping times exclude any customs or clearance delays.
*We do not ship to PO Boxes & Parcel Lockers.

TRACKING YOUR ORDER
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. You will be able to track your order live through the link provided.

*Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.
*If you believe your order has been delayed or you have not received your tracking details within 48hours, please hit 'Contact Us' tab under the Support heading in the footer and follow the prompts.

INCORRECT ADDRESS
If there is an error with your address, please contact customercare@sunshinewhite.com ASAP and we will endeavour to amend it. However, due the fast processing times of our online warehouse this is not guaranteed.
We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can.
To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER
There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.
A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

*Orders are subject to availability and Sunshine White reserves the right to cancel any order, for any reason, including due to unavailability.

RETURNS
Please see our Returns Policy under 'Terms', located under the Legal tab in the footer of our website.