FAQ


 

Shipping Information

What shipping methods are available?

We offer Domestic and International shipping through Australia Post – Standard and Express.

Do you ship internationally?

We ship International with Australia Post – Standard and Express.

How long will it take to get my package?

This will depend on where you are located. Domestic and International shipping information is available at www.sunshinewhite.com/pages/shipping.

How do I track my order?

We will send you an email once your order has been shipped. You can track your shipment live by clicking on the tracking link provided.

Who should I contact if I have any queries?

Should you have a general enquiry our Customer Care team is here to help at customercare@sunshinewhite.com.

Payment Information

What payment methods are accepted?

We accept Afterpay, PayPal, MasterCard, VISA, Discover Card & American Express.

Product Enquiries

Is teeth whitening safe?

Provided you follow the instructions, teeth whitening with SunshineWhite is completely safe. All our ingredients comply with strict Australian legislative requirements and ADA Standards.

How often can I use my kit?

For maximum results we recommend a 7-day consecutive treatment at 10 minutes per session. Whilst results vary between individuals, we recommend at least once a week following your initial treatment. Results can last up to 3 months.

When is the best time to use my Pro Whitening Kit?

We recommend using our Pro Whitening Kit at night. Our LED Light and Mouth Tray combination is an effective method to address tougher teeth stains and tooth discolouration.

When is the best time to use your Pro Whitening Pen?

We recommend using our Pro Whitening Pen during the day. This is a portable and convenient way to address daily staining if and when it occurs.

General

What kind of results can I expect?

Our formula is clinically proven to achieve up to 10 shades whiter teeth. Whilst results vary between individuals, if you do not achieve at least 2 shades whiter we will give you your money back!

How long does it take?

Depending on lifestyle choices and treatment rescheme, our customers usually see results within the first few days.

Does teeth whitening cause sensitive teeth?

Teeth sensitivity is a common side effect of any effective teeth whitening process. If you do however experience teeth sensitivity, we recommend reducing the duration and regularity of your treatments, applying Vitamin E oil to the affected area and/or using toothpaste designed for sensitive teeth before treatment. Sensitivity should disappear in 1-3 days following treatment.

Can I use your product if I have braces?

It is our recommendation that you wait until your braces are removed before using our products.

Can I use your product if I have veneers?

Our formula is designed to whiten natural teeth.

Can I use your products if I have a fixed retainer at the back of my teeth?

It is our recommendation you consult with your dentist about any concerns you may have. However, as the whitening process occurs on the front of your teeth and the bonded retainer is on the back, it should not affect the glue or retainer.